Help and Frequently Asked Questions

Ingredients

What are Organic Ingredients?


Organic Ingredients in beauty products is the formulation of skincare and haircare products specifically using organically farmed ingredients. The ingredients are grown and cultivated without the use of Genetically Modified Organisms (GM), herbicides, synthetic fertilisers and more. Artificial pesticides are not used either. This ensures that the biodiversity of the local ladscapes is maintained without jeopordising any natural surroundings. Nattura Beauty Products are proud to fully support this method of product selection. To celebrate this fact, we show our Organic Ingredients using BOLD type and marked with an * Any porducts containing organic ingredients show the following symbol: Organic Ingredients




What are bio-active ingredients?


Bio-Active ingredients are the ingredients contained within skincare and hair care products that actually work to address the skin concern the product is meant to target. They are the ingredients that have been scientifically proven to actually have the desired effect, meaning the product will do what it says it will. Nattura Beauty Products that contain Bio-Active ingredients are shown with the following symbol: Bio-active ingredients




What is wild harvesting?


A product or ingredient that has been Wild Harvested means it has been collected by hand from a ‘wild’ or unmanaged ecosystem. Nattura Beauty Products is proud to support wild harvesting of our ingredients. For more details please read our blog post around the subject using the following link: CLICK HERE




Why are sulphates bad for hair products?


Sulphates work by attracting both oil and water. When you wash your hair with a product containing SLES and SLS the natural hair grease is washed away when you rinse your hair. Although there is no current scientific proof that sulphates damage your hair there is a strong belief that this may be the case. To prevent any ambiguity Nattura Hair Shampoos and Conditioners do not contain them. To read in more detail please CLICK HERE In order to clarify we mark our products that are sulphate free with the following symbol: Sulphate Free




What does paraben free mean?


Parabens are believed to disrupt hormone function by mimicking oestrogen. Too much oestrogen can trigger an increase in breast cell division and growth of tumours, which is why paraben use has been linked to breast cancer and reproductive issues. Nattura Beauty Products, shampoo's and conditioners, do not contain Parabens. As a reassurance we clearly mark our products with the following symbol: Paraben Free




What ingredients are in the skincare and hair care products?


We utilise many different targetted ingredients within our products. All of our products clearly list the ingredients on the bottles and containers. We also proudly display our ingredients in the individual product pages of our SHOP section.





Products

Are all your hair and skincare products Vegan Friendly?


The vast majority of our products are vegan friendly. The Men's Matte Molding Clay does contain Bees Wax though. This can be deemed as potentially one ingredient that may not be Vegan Friendly. We aired on the side of caution and have therefore not classed it as Vegan Friendly. Sorry!




Organic Ingredients


The vast majority of Nattura Beauty Products hair and skincare products contain Organic Ingredients. These are highlighted in BOLD and have an (*) next to the ingredient. These are fully detailed on each and every product page under the Full Ingredient List. In order to help clarify the hair and skincare products that do contain organic ingredients we have added a Organic Ingredients Image to each of the products. Look out for the sign below!




How do I know what product is correct for my hair or skin type?


We have taken time to ensure that our products are clearly labelled for specific hair and skin types. These are easily seen on the products themselves and there is an explanation on the product page of each product. You can also organise your search on our SHOP PAGE to select different skin types to help you select complimentary products.




How do I decide my skin type and hair type?


Most people will already know what their skin type or hair type is. If you are unsure please feel free to Contact Us directly and we will help to run you through. We are also happy to recommend products that will suit you personally.




Are Nattura's beauty products cruelty free?


Nattura Beauty Products have always been against animal testing! We do not sell into China so there is no need for our products nor their ingredients to be tested on animals. We strive to ensure that our supply chain adhere to our Cruelty Free ethos and make regular checks with them to ensure compliance. All of our products have the follwoing image to re-assure you:





Packaging

What are Organic Ingredients?


Organic Ingredients in beauty products is the formulation of skincare and haircare products specifically using organically farmed ingredients. The ingredients are grown and cultivated without the use of Genetically Modified Organisms (GM), herbicides, synthetic fertilisers and more. Artificial pesticides are not used either. This ensures that the biodiversity of the local ladscapes is maintained without jeopordising any natural surroundings. Nattura Beauty Products are proud to fully support this method of product selection. To celebrate this fact, we show our Organic Ingredients using BOLD type and marked with an * Any porducts containing organic ingredients show the following symbol: Organic Ingredients




What are bio-active ingredients?


Bio-Active ingredients are the ingredients contained within skincare and hair care products that actually work to address the skin concern the product is meant to target. They are the ingredients that have been scientifically proven to actually have the desired effect, meaning the product will do what it says it will. Nattura Beauty Products that contain Bio-Active ingredients are shown with the following symbol: Bio-active ingredients




What is wild harvesting?


A product or ingredient that has been Wild Harvested means it has been collected by hand from a ‘wild’ or unmanaged ecosystem. Nattura Beauty Products is proud to support wild harvesting of our ingredients. For more details please read our blog post around the subject using the following link: CLICK HERE




Why are sulphates bad for hair products?


Sulphates work by attracting both oil and water. When you wash your hair with a product containing SLES and SLS the natural hair grease is washed away when you rinse your hair. Although there is no current scientific proof that sulphates damage your hair there is a strong belief that this may be the case. To prevent any ambiguity Nattura Hair Shampoos and Conditioners do not contain them. To read in more detail please CLICK HERE In order to clarify we mark our products that are sulphate free with the following symbol: Sulphate Free




What does paraben free mean?


Parabens are believed to disrupt hormone function by mimicking oestrogen. Too much oestrogen can trigger an increase in breast cell division and growth of tumours, which is why paraben use has been linked to breast cancer and reproductive issues. Nattura Beauty Products, shampoo's and conditioners, do not contain Parabens. As a reassurance we clearly mark our products with the following symbol: Paraben Free




What ingredients are in the skincare and hair care products?


We utilise many different targetted ingredients within our products. All of our products clearly list the ingredients on the bottles and containers. We also proudly display our ingredients in the individual product pages of our SHOP section.





Offers

Do you ever have sales?


Yes! We do have sales throughout the year. There is no set time or date so we suggest keeping an eye on our social media pages for instant updates.




Can i get a discount?


Discounts and offers are throughout the year at various times. Kepping in contac ton social media is a great start as well as frequent visits to our website.




How do I apply discounts or voucher codes?


Discount and voucher codes are applied when you reach the checkout part of the site. Simply place your items in your cart. Follow the link through to checkout and place your code into the relevant box.




Where do I find your voucher codes?


Voucher codes can be found on our social media channels, website and also through a few carefully selected partners.





Gifts

What are Organic Ingredients?


Organic Ingredients in beauty products is the formulation of skincare and haircare products specifically using organically farmed ingredients. The ingredients are grown and cultivated without the use of Genetically Modified Organisms (GM), herbicides, synthetic fertilisers and more. Artificial pesticides are not used either. This ensures that the biodiversity of the local ladscapes is maintained without jeopordising any natural surroundings. Nattura Beauty Products are proud to fully support this method of product selection. To celebrate this fact, we show our Organic Ingredients using BOLD type and marked with an * Any porducts containing organic ingredients show the following symbol: Organic Ingredients




What are bio-active ingredients?


Bio-Active ingredients are the ingredients contained within skincare and hair care products that actually work to address the skin concern the product is meant to target. They are the ingredients that have been scientifically proven to actually have the desired effect, meaning the product will do what it says it will. Nattura Beauty Products that contain Bio-Active ingredients are shown with the following symbol: Bio-active ingredients




What is wild harvesting?


A product or ingredient that has been Wild Harvested means it has been collected by hand from a ‘wild’ or unmanaged ecosystem. Nattura Beauty Products is proud to support wild harvesting of our ingredients. For more details please read our blog post around the subject using the following link: CLICK HERE




Why are sulphates bad for hair products?


Sulphates work by attracting both oil and water. When you wash your hair with a product containing SLES and SLS the natural hair grease is washed away when you rinse your hair. Although there is no current scientific proof that sulphates damage your hair there is a strong belief that this may be the case. To prevent any ambiguity Nattura Hair Shampoos and Conditioners do not contain them. To read in more detail please CLICK HERE In order to clarify we mark our products that are sulphate free with the following symbol: Sulphate Free




What does paraben free mean?


Parabens are believed to disrupt hormone function by mimicking oestrogen. Too much oestrogen can trigger an increase in breast cell division and growth of tumours, which is why paraben use has been linked to breast cancer and reproductive issues. Nattura Beauty Products, shampoo's and conditioners, do not contain Parabens. As a reassurance we clearly mark our products with the following symbol: Paraben Free




What ingredients are in the skincare and hair care products?


We utilise many different targetted ingredients within our products. All of our products clearly list the ingredients on the bottles and containers. We also proudly display our ingredients in the individual product pages of our SHOP section.





Payments

Where is my order?


We post our products via Royal Mail or Hermes. We receive updates from our couriers so please contact the customer service team and we will be able to update you.




What happens if I'm out when my order is delivered?


The carrier will leave a card with options for redelivery. They may also try a next-door neighbor to see if they will accept the package on your behalf.




My delivery arrived damaged, what are my options?


Please CONTACT US immediately upon receiving the delivery




My order is being shipped outside the UK, will I have to pay customs charges?


If your order is being shipped outside of the UK, you will not be charged UK sales tax as part of your order but please note, your order may be subject to customs charges and tax that will need to be paid directly. This affects orders placed both in £ and in Euro. We advise you to please check requirements with the local authority before placing your order.





Orders

What are Organic Ingredients?


Organic Ingredients in beauty products is the formulation of skincare and haircare products specifically using organically farmed ingredients. The ingredients are grown and cultivated without the use of Genetically Modified Organisms (GM), herbicides, synthetic fertilisers and more. Artificial pesticides are not used either. This ensures that the biodiversity of the local ladscapes is maintained without jeopordising any natural surroundings. Nattura Beauty Products are proud to fully support this method of product selection. To celebrate this fact, we show our Organic Ingredients using BOLD type and marked with an * Any porducts containing organic ingredients show the following symbol: Organic Ingredients




What are bio-active ingredients?


Bio-Active ingredients are the ingredients contained within skincare and hair care products that actually work to address the skin concern the product is meant to target. They are the ingredients that have been scientifically proven to actually have the desired effect, meaning the product will do what it says it will. Nattura Beauty Products that contain Bio-Active ingredients are shown with the following symbol: Bio-active ingredients




What is wild harvesting?


A product or ingredient that has been Wild Harvested means it has been collected by hand from a ‘wild’ or unmanaged ecosystem. Nattura Beauty Products is proud to support wild harvesting of our ingredients. For more details please read our blog post around the subject using the following link: CLICK HERE




Why are sulphates bad for hair products?


Sulphates work by attracting both oil and water. When you wash your hair with a product containing SLES and SLS the natural hair grease is washed away when you rinse your hair. Although there is no current scientific proof that sulphates damage your hair there is a strong belief that this may be the case. To prevent any ambiguity Nattura Hair Shampoos and Conditioners do not contain them. To read in more detail please CLICK HERE In order to clarify we mark our products that are sulphate free with the following symbol: Sulphate Free




What does paraben free mean?


Parabens are believed to disrupt hormone function by mimicking oestrogen. Too much oestrogen can trigger an increase in breast cell division and growth of tumours, which is why paraben use has been linked to breast cancer and reproductive issues. Nattura Beauty Products, shampoo's and conditioners, do not contain Parabens. As a reassurance we clearly mark our products with the following symbol: Paraben Free




What ingredients are in the skincare and hair care products?


We utilise many different targetted ingredients within our products. All of our products clearly list the ingredients on the bottles and containers. We also proudly display our ingredients in the individual product pages of our SHOP section.





Delivery

Where is my order?


We post our products via Royal Mail or Hermes. We receive updates from our couriers so please contact the customer service team and we will be able to update you.




What happens if I'm out when my order is delivered?


The carrier will leave a card with options for redelivery. They may also try a next-door neighbor to see if they will accept the package on your behalf.




My delivery arrived damaged, what are my options?


Please CONTACT US immediately upon receiving the delivery




My order is being shipped outside the UK, will I have to pay customs charges?


If your order is being shipped outside of the UK, you will not be charged UK sales tax as part of your order but please note, your order may be subject to customs charges and tax that will need to be paid directly. This affects orders placed both in £ and in Euro. We advise you to please check requirements with the local authority before placing your order.